Scenario Description: Cindy has just relocated to a small town and needs to find a new family doctor. She is presently at home and has just called the doctor’s office.
You can download a copy of the text table by clicking the **link** below. The text table will open in a new tab with a “Download” option available. You can download a copy of the audio by clicking the three-dot menu on the audio player and selecting “Download”. Otherwise, just play the audio and read along below.
| Role | Dialog |
| Narrator | Cindy has just relocated to a small town and needs to find a new family doctor. She is presently at home and has just called the doctor’s office. |
| Office | Hello, this is Dr. Peterson’s office. How may I help you? |
| Cindy | I’m new in town and I need to find a new doctor. Are you accepting new patients? |
| Office | Yes, we are. |
| Cindy | I’d like to make an appointment for a routine medical checkup. |
| Office | Okay, we can help you with that. May I get your name and phone number? |
| Cindy | My name is Cindy Crawford. My cell phone number is 222-111-3333. |
| Office | And when would you like to make an appointment? |
| Cindy | As soon as possible, I guess. |
| Office | Okay, our next opening is next Wednesday at 2:00 pm. Would that work for you? |
| Cindy | Next Wednesday at 2:00 pm? Yes, that will work. |
| Office | Okay, you’re scheduled for next Wednesday at 2:00 pm. Please come in about 20 minutes before the appointment time so we can have you fill out a health questionnaire and make copies of your driver’s license and medical insurance card. Also, you’ll need to bring in a list of all medications you are presently taking. |
| Cindy | Okay, thanks! |
| Office | Is there anything else I can help you with today? |
| Cindy | No, that’s all. |
| Office | Okay, then. Thank you for calling. Have a nice day. Goodbye. |
| Cindy | Goodbye. |
| Narrator | Wednesday, 1:30 pm, arrives. Cindy enters the doctor’s office and goes to the receptionist window/counter. |
| Cindy | Hi, I’m a new patient. My name is Cindy Crawford. |
| Office | Okay, can I have your driver’s license and your medical insurance card so I can make copies for our records? |
| Cindy | Here you go. |
| Office | Thanks, I’ll be right back. (Receptionist makes copies of the cards.) Okay, here are your cards back. Please fill out these new patient forms. Here’s an ink pen. |
| Cindy | Okay. (Cindy takes her cards back, sits down, and fills out the forms, which ask her about her medical history, medications, her family’s medical history, name, address, phone number, employer – the usual stuff. Cindy then hands the paperwork back to the receptionist.) |
| Office | Okay, please have a seat and wait for your name to be called. |
| Cindy | Okay. |
| Narrator | Later a nurse opens the door to the inner office and looks around. |
| Nurse | “Cindy Crawford?” |
| Cindy | Yes, that’s me. |
| Nurse | Please come with me. |
| Cindy | Okay. (Cindy follows the nurse into a patient room off to one side of the corridor.) |
| Nurse | Let me take your blood pressure and check your pulse and temperature. (She does so and records the results on a paper form.) Please wait in this office and the doctor will be right with you. |
| Cindy | Thanks. (Nurse closes the patient room door. Time passes and someone knocks gently on the door; Cindy answers in a loud voice.) Come in. |
| Doctor | Hello, I’m Dr. Peterson. I’m pleased to meet you. |
| Cindy | Hi, I’m Cindy. Likewise. |
| Doctor | Okay, Cindy, what’s the reason you came to see us today? |
| Cindy | I’m new in town and I’ll be here for about a year, so I need to get a new doctor to monitor my family’s health while we’re here. I just came today to get a baseline routine medical checkup. |
| Doctor | Okay. Are you experiencing any pain or other medical problems at the moment? |
| Cindy | No. Everything’s fine. |
| Narrator | The doctor asks a few questions, does a quick examination of Cindy’s eyes, ears, mouth, listens to her heart beat and breathing, and is satisfied with everything. |
| Doctor | Okay, everything looks good and sounds good. Do you have any questions I can help you with? |
| Cindy | No, everything’s good. |
| Doctor | Okay, just check out with the front desk when you leave. It was nice meeting you, Cindy. |
| Cindy | It was very nice meeting you as well, Doctor. Thanks! |
| Narrator | Doctor leaves and Cindy checks out and goes home. |
